Support

Returns

You have 30 days to return items that are in new and unused condition.

Items must be returned in their original packing.

No refunds on shipping, customs or import fees.

Buyer must pay return shipping.

 

Warranty

Warranty covers items that fail when used within their specified operating conditions.

In the unlikely event of a failed or defective product, you must contact us within 30 days of receiving your order. We will issue a replacement and provide free return shipping. This warranty does not cover:

Exposure to excessive temperatures or moisture.

Attempts to open, modify or repair the item.

Physical damage resulting from drops, crushing, or improper handling.

Damage due to incorrect installation or removal procedures.

 

Downloads

 

48V 12.6AH High-Performance Battery Manual

48V 16.8AH Long Range Battery Manual

 

Have a question?

Reach out to our team at support@tysenergy.com we’re here to help.